Client's evaluation
On the third day of your period of maternity,
your maternity nurse will call the family to inquire about the progress
of your maternity care. At the end of your maternity period, you will be
given the opportunity to fill out an evaluation form. This report is necessary
for Homecare Maternity Center and the health insurance companies to get
an insight into the level of satisfaction of their customers.
|
How do you evaluate the maternity
care provided?
|
| |
2009 |
2010 |
|
|
|
| Very good |
70,3 % |
74,1 % |
|
|
|
| Good |
27,1 % |
23,9 % |
|
|
|
| Average |
0,5 % |
0,0 % |
|
|
|
| No opinion |
0,8 % |
0,6 % |
|
|
|
| How do you evaluate the co-operation
with the maternity nurses? |
| |
2009 |
2010 |
|
|
|
| Very good |
78,8 % |
79,4 % |
|
|
|
| Good |
19,9 % |
19,3 % |
|
|
|
| Average |
0,9 % |
1,0% |
|
|
|
| Did you receive enough advice from their
maternity nurses? |
| |
2009 |
2010 |
|
|
|
| Yes |
98,7 % |
99,1 % |
|
|
|
| No |
0,6 % |
0,8 % |
|
|
|
| n/a |
0,4 % |
0,0 % |
|
|
|
| How do you evaluate the mother care?
|
| |
2009 |
2010 |
|
|
|
| Very good |
73,8 % |
76,4 % |
|
|
|
| Good |
24,0 % |
22,1 % |
|
|
|
| Average |
1,0 % |
0,5 % |
|
|
|
| n/a |
1,2 % |
1,0 % |
|
|
|
| How do you evaluate the baby care? |
| |
2009 |
2010 |
|
|
|
| Very good |
76,0 % |
78,4 % |
|
|
|
| Good |
23,1 % |
20,9 % |
|
|
|
| Average |
0,4 % |
0,3 % |
|
|
|
| n/a |
0,6 % |
0,4 % |
|
|
|
| Did you get enough feeding instruction?
? |
| |
2009 |
2010 |
|
|
|
| Very
good |
70,0 % |
73,4 % |
|
|
|
| Good |
27,8 % |
24,9 % |
|
|
|
| Average |
1,2 % |
1,0 % |
|
|
|
| n/a |
0,9 % |
0,8 % |
|
|
|
